Some of the key themes that were revealed through finding

  • Culture is seen as critical to business success worldwide—outranking even strategy and operating model in importance.
  • There is a disconnect between the way companies see culture and the way they treat it; less than half of participants report that their companies effectively manage culture, and more than half say a major culture overhaul is needed.
  • Survey findings suggest strong correlations between the success of change programs and whether culture was leveraged in the change process – and results point to using a culture-oriented approach to change.

Selected survey highlights:

  • 84% of respondents and 86% of C-suite respondents believe that their organization’s culture is critical to business success.
  • 60% said culture is more important than the company’s strategy or operating model.
  • 96% said some form of culture change is needed within their organization.
  • 51% believe their organization is in need of a major culture overhaul.
  • 48% do not think they have the capabilities required to deliver lasting change.
  • At 57%, skepticism due to past failed change efforts was the number one reason for resistance to change.
  • 70% of respondents whose changes were adopted and sustained said their company’s change efforts leveraged organizational pride and emotional commitment.